Biography
Jim CHAMPY2005 ranking: 44
Jim Champy is a consultant who co-founded CSC Index and went on to run the consulting operations of Perot Systems. He is the co-author of the highly successful Re-engineering The Corporation (with Michael Hammer 1993). The book is evangelical and passionate about the need for re-engineering though its practice proved distant from the dream. Champy's most recent books include The Arc of Ambition : Defining the Leadership Journey (with Nitin Nohria 2000) and X-Engineering the Corporation: Reinventing Your Business in the Digital Age (2002).
Hammer is derisory of companies which take only gradual or cautious steps to
improve customer service, when they should be making striking improvements in
their basic operations. "We've had the same answer for 40 years, but the
questions have changed. If the taxicab engine is broken, I don't care if the
driver is friendly," he says with customary gusto.
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